From today, NSW citizens can renew their driver’s licences at the click of a button, with the launch of online licence renewals through the Service NSW web and mobile sites.
Minister for Finance, Services and Property Dominic Perrottet announced the new digital service today.
“One of this Government’s key priorities has been to improve services, and this is yet another digital initiative that’s going to save more time and make life that little bit more convenient for the people of NSW,” Mr Perrottet said.
“Renewing your licence in person at a Service NSW store is already quick and easy – now hundreds of thousands of people will also have the option of renewing their licences at the click of a button, when and where it suits them.”
Previously all NSW driver’s licences had to be renewed in person. Under the new service, eligible customers will be able to renew their licence online for up to 5 years using their existing photo, by logging on to the Service NSW web or mobile sites.
The new licence will be issued by post within 10 business days, with customers required to print an interim licence for use in the meantime.
An eligible driver renewing their licence online may only need to visit a Service NSW centre as often as once every 10 years to update their photo or sit an eye test.
Mr Perrottet said bringing transactions like licence renewals to Service NSW’s digital channels was about offering citizens the most convenient options for accessing services.
“Since July 2013, the popularity of Service NSW’s online transactions has doubled every year, and with licence renewals now online too, we expect it will keep growing,” Mr Perrottet said.
“The important thing is that people have access to the options that suit them best, and that means offering first-class customer service through our Service NSW one-stop shops, while also making digital services available in the palm of your hand.”
To ensure security and safety on our roads, online renewal will not be available for some licences, for example if a medical assessment is required or if the licence is restricted. Fees will remain the same whether customers renew online or at a Service NSW centre.
For more information about online licence renewals, including eligibility criteria, visit www.service.nsw.gov.au or phone13 77 88.