AWS is suffering a lengthy and wide-ranging outage on cloud services operating out of its Sydney region.
Users began to report issues with services at 11.15am AEDT and the problems were ongoing at 4.00pm.
The issues affect services including EC2, elastic load balancing (ELB), relational database service (RDS), AppStream 2.0, ElastiCache, WorkSpaces and Lambda.
“@awscloud EC2 instances are not visible on AWS platform. Error fetching instance data across all accounts in Sydney region,” one user said.
“Sydney AWS EC2 console seems down and deployments are failing saying ‘internal simple workflow issues’,” another user tweeted.
On EC2, AWS said the issue “mainly affects EC2 RunInstances and VPC [Virtual Private Cloud] related API requests.”
“A data store used by a subsystem responsible for the configuration of Virtual Private Cloud (VPC) networks is currently offline and the engineering team are working to restore it,” the cloud provider said.
“While the investigation into the issue was started immediately, it took us longer to understand the full extent of the issue and determine a path to recovery.
“We determined that the data store needed to be restored to a point before the issue began.
“In order to do this restore, we needed to disable writes.”
AWS said the restore process could take another two hours, meaning services could remain degraded for the rest of the Australian work day.
The cloud provider apologised for the issue.
It said customers using the EC2 management console may experience errors describing resources, as well as making mutating API requests.
“Connectivity to existing instances in the AP-SOUTHEAST-2 remains unaffected.”
For ELB, the cloud provider confirmed “increased provisioning/scaling latencies and ELB API error rates for load balancers in the AP-SOUTHEAST-2 Region”.
Story Credit: itnews.com.au