Advice from the Department of Fair Trading to Passengers who purchased their air tickets from Value World Travel


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Advice from the Department of Fair Trading to Passengers who are affected by the issues with their air tickets purchased from Value World Travel!
As most of you are now aware that there are some issues with the Value World Travel and some of the passengers who have purchased their air tickets from Value World Travel have been badly affected. What we understand is their tickets are not validated by airlines due to some financial dispute.
The Council of Indian Australians do feel for all those passengers who are badly affected and our heart goes for them especially during this festive season where they were heading home to meet their loved ones. In order to minimize their hardships, we’ve taken an initiative and spoken to the Department of Fair Trading to find out what actions one needs to take to minimize their losses. In fact we were told that they too received many phone calls yesterday.
Just that our community is well aware and alert and for the benefit of those who are direct victims, the Department of Fair Trading has advised us to communicate the following to community:
• Affected customers should first contact the Liquidator Daniel Sivil from Jirsch Sutherland & Co on Ph: 9236 8333 and make sure they are listed as an “Unsecured Creditor”.
• Where the customers have paid by Credit Card are advised to contact your Credit Card provider to lodge a dispute and ask for a refund.
• If customers are not satisfied, then they are most welcome to lodge a complaint with the Department of Fair Trading on 13 32 20.
In regards to securing your Airline booking and travel plans, Council of Indian Australians have also spoken to a few well reputed Indian Travel Agents and they all are capable of assisting the affected customers, please contact your nearest travel agent.
Please contact Council of Indian Australians – Nitin Shukla, Secretary Email if you have further questions.

The Indian Telegraph Sydney Australia

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