37.5 C
Australia
Wednesday, November 25, 2020

Airline Sorry After Deepa Malik Complains Of Rude Behaviour By Vistara Cabin Crew Member

Must Read

South Australia heatwave: temperatures to reach 45 degrees

South Australia is set to sizzle this weekend as temperatures reach 4o degrees. But the worst is yet to come.The mercury is set...

Brereton war crimes report: Defence chief admits SAS relied on too much

Australia’s defence chief has ‘in hindsight’ acknowledged a major issue following the release of a war crimes report which detailed horrific allegations.Australian special...

Deepa Malik, the wheelchair-bound athlete who won a silver medal for India at the recently concluded Paralympics in Rio, complained of rude behaviour by a cabin crew member of the TATA-SIA-run Vistara. The airline subsequently issued an apology.

Deepa Malik, who became the first Indian woman to win a medal in Paralympic Games, was travelling on Vistara’s Mumbai-Delhi flight UK 902 on Wednesday, when the incident happened. The 46-year-old complained about the “poor handling” of wheelchair-bound passengers by the airline staff.

In her onboard written complaint to the airline, she alleged that one of the cabin crew members behaved rudely with her when she was informing her mother on the phone that her flight from Mumbai was delayed.

https://twitter.com/DeepaAthlete/status/783315791299117060

“Crew member Priyanka was very rude in the flight. She told me to speak softly when I called parents to inform them about the delay in flight,” she wrote in the complaint.

“On objecting, she said ‘sweetheart, chill’,” Malik wrote, adding that the airline’s wheelchair handling was so poor that they didn’t know how to shift a person from the seat to cabin chair. “The entire staff stands and looks at each other for 10 minutes. No action,” she said.

She alleged that the cabin crew was not ready to help her reach the cabin seat, as they were not trained.
In a series of tweets, she also urged the airline to treat physically challenged passengers with dignity. She also tagged Union Social Justice and Empowerment Minister Thaawar Chand Gehlot in her tweets. She also mentioned that she hoped her complains were taken seriously.

It would appear that they were, since both the airline and Sanjiv Kapoor, the chief strategy and commercial officer of Vistara, apologised to her publicly on social media. Vistara officials also visited the athlete, and the airline tweeted an image of their written apology to the Paralympian. Vistara also assured her of a through probe into the incident and necessary action.

“As a team, we would like to sincerely apologise Deepa for her disappointing experience. We have been in touch with Deepa and are grateful for the feedback shared by her. We are investigating the incident thoroughly and will take all necessary corrective actions to ensure something like this never occurs again,” Vistara said in a apology letter posted by them on social media.

Malik accepted the apology, saying that the matter was now resolved. She also added that she was glad to see Vistara’s positive response and prompt action.

Online Source: First Post

Latest News

Coronavirus NSW: Restrictions to be eased before Christmas

NSW has announced 30 people will be allowed in one home from next week - but there’s a way you can get 50...

Will Pucovski: Australian coach says batting dynamo won’t replace Matthew Wade or Travis Head

Will Pucovski can “bat anywhere” in the Australian Test team, but Justin Langer says that doesn’t mean he gets in to play India.Australian...

Surf Life Saving Australia asks beachgoers to Adopt an Hour

Australian beachgoers are being asked to pay for every hour they spend at the beach this summer as part of a bold new...

Coronavirus SA: Woodville Pizza Bar worker breaks silence

The pizza shop worker whose lie led to South Australia’s unnecessary shutdown has broken his silence about the matter for the first time.The...

Victoria budget: New trams and enviro-friendly buses funded

Victorian commuters can enjoy a new fleet of Australian-made trams and planet-friendly buses under plans unveiled in the state budget.A new tram fleet...